Refund Policy
At Saabiba, we strive to provide you with the best quality products and customer service. However, if you are not completely satisfied with your purchase, we are here to help.
- Eligibility for Refunds
Items must be returned within 3 days of delivery.
Items must be unused, unworn, and in the same condition that you received them.
Items must be in the original packaging with all tags and labels attached.
Sale items are non-refundable unless they are defective or damaged.
- 2. Non-Refundable Items
Items marked as final sale.
Gift cards.
Custom-made or altered items.
- How to Request a Refund
To initiate a refund, please contact our customer support team at contactsaabiba@gmail.com with your order number and reason for return. Our team will guide you through the process.
- Refund Process:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund.
- 5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For defective or damaged items, we will cover the return shipping cost.
- Exchange Policy
If you wish to exchange an item for a different size or color, please contact our customer support. Exchanges are subject to stock availability.
- Contact Us
For any questions regarding our Refund Policy, please contact us at contactsaabiba@gmail.com. We are here to assist you.